At Ozman Fashion, we strive to provide our customers with the highest quality clothing and exceptional customer service. We understand that sometimes you may need to return or exchange a product. This Return and Exchange Policy outlines the guidelines and procedures for returning or exchanging items purchased from our website, www.ozmanfashion.com. By making a purchase with us, you agree to the terms and conditions stated in this policy.
Eligibility for Returns and Exchanges
You own the right to cancel the order within 24 to 36 Hours of place it with a reason.
The order cancellation period expires after 24 to 36 Hours of receiving the product, or a third party apart from the carrier and indicated by you acquiring, physical possession of the goods.
To exercise the right to cancel, you must inform us ( E-Mail: ozmanleather@gmail.com) of your decision to cancel this contract by a clear statement (e.g. sent e-mail). You may use the attached model cancellation form, but it is not obligatory.
In case you need to cancel the order, please inform the customer service team on our end within the 14 days period after the purchase or else, we won’t be able to help once the period has expired.
Effects of cancellation
In case of order cancellation, we will refund your money including the delivery cost without any delays. But, if you choose a delivery method is that not followed by us, the supplementary cost paid by you for the delivery of parcel won’t be returned in case of order cancellation.
Only within the 14 days of placing order and receiving it, do you have the right to either cancel it or exchange, asking for complete payment in return or replacement of the good. In case of the product is found damaged upon return, we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
The money will be returned through the same method that you opted for while paying for the goods from us. No fees of any sort will be deducted from your reimbursement. Also, we have complete right to with-hold the reimbursement until we receive the product back from you, to ensure it was unused and un-damaged.
In case of cancelation of order, you shall send us the product immediately for return. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Exchange Process
If you wish to exchange an item for a different size, color, or style, please follow the return process as mentioned above. Once your return is approved, you can place a new order for the desired item through our website. The new order will be subject to the regular shipping and handling charges.
Return and Exchange Shipping
Customers are responsible for the shipping costs associated with returning or exchanging items, unless the return or exchange is due to an error on our part. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Ozman Fashion is not liable for any lost or damaged packages during the return shipping process.
Refunds
For eligible returns, we will issue a refund to the original payment method used for the purchase. Please allow 15 business days for the refund to be processed. The refunded amount will exclude any shipping charges unless the return is due to our error.
Non-Returnable and Final Sale Items
Certain items, such as undergarments, swimwear, and accessories, are non-returnable for hygiene reasons. Additionally, items purchased during clearance sales or marked as “final sale” cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately with photographs and a detailed description of the issue. We will arrange for a replacement or provide a refund, including any applicable shipping charges.
Customer Satisfaction
Your satisfaction is our priority, and we are committed to resolving any issues promptly. If you have any concerns or questions regarding your return or exchange, please contact our customer support team, and we will be happy to assist you.